Help for the next step
Most problems can be resolved without exposing your private reflections. Please never email or post your journey access key.
Sign in with the same email or social provider used when the journey was created. Goals restores the most recently updated journey attached to that verified account. A legacy device journey is safely claimed after its owner signs in.
Open your dashboard and find “Your data.” Download a JSON export or choose “Delete journey.” Deletion permanently removes the journey and related records.
Mirror links expire after 30 days and stop after 20 responses. Ask the journey owner to create a new link. Do not post Mirror links publicly.
Open Studio, choose a content card and format, then use Save PNG or Share. Feed cards are 4:5, Stories are 9:16, and Square cards are 1:1. Field lessons remain private until you deliberately share them.
Open Profile in your Goals command center and choose “Manage membership.” Stripe's secure portal lets you update a payment method or cancel. Goals never asks you to send card details through support.
In TestFlight, open Goals and choose “Send Beta Feedback.” Apple attaches build and device details that help diagnose a problem without requiring your private reflection text.
TestFlight users should use Apple's built-in beta feedback route and include the app version, device model, and what happened. Web users can contact the developer through the verified public developer profile. Do not include your access key or private journey export.
Goals is not a crisis or mental health service. If you may harm yourself or someone else, contact local emergency services or a qualified crisis service now.